Usability testing

In a usability test, users from your target groups carry out typical tasks on your website. The results are almost always an eye-opener for our clients.

NetLife Research has carried out usability tests with over 1500 users. This is unique in a Nordic context and our knowledge about user behaviour has become our trademark. As our client, you will therefore gain a competitive advantage as well as the following benefits:

  • You will gather essential knowledge about your customers
  • Your customers will be much more satisfied
  • You will save both time and money by discovering errors at an early stage
  • You will produce a much more effective and streamlined system
  • You will have the security of knowing that you have a top class product

Scandinavia’s most advanced testing lab

We have one of Scandinavia’s most advanced usability testing labs right here at our offices

  • 2 spacious and inspiring usability labs
  • 4 soundproofed rooms
  • Projectors and flat screens for observing test situations and screen shots
  • Highest quality sound conditions
  • The first company in Norway to offer eye tracking equipment
  • State of the art recording facilities (Morae)
  • Specially designed lab for testing mobile applications
  • Excellent hospitality and stimulating discussions behind the scenes

Deliverable

The most common deliverable is a fully illustrated report that should be understandable to everyone in your organisation. The report contains descriptions of the problems users experienced in the test and specific suggestions to solve these issues.

A follow-up workshop is very often the most effective way of communicating the results. We will work through the results with you, helping you to prioritise and make plans for the way forward.

Pricing

Our usability tests are priced from NOK 65,000 to NOK 150,000 + VAT.

Prices reflect our quality and experience as one of Scandinavia’s leading usability specialists.

The price depends on the number of people being tested and the complexity of the product being tested. Prices are all inclusive.

Activity plan for usability test

Initial meeting

  • The problems to be addressed
  • Practical considerations
  • Defining selection criteria for the users
  • Find 6-10 individuals (this number is usually sufficient to cover the most important user problems)
  • 2-3 days after the initial meeting

NetLife Research prepares the testing plan

  • The testing plan is sent to the client and the client provides feedback
  • Representative users are recruited internally or through our professional recruitment partners
  • It generally takes approximately two weeks from recruitment until completion of the usability testing.

The usability testing process

  • Testing generally runs over two days
  • The users are asked to work on realistic tasks within the user interface that is being tested
  • Most testing is carried out at our in-house testing labs
  • We also have portable testing equipment and can carry out remote testing anywhere in the world

Analysis and reporting

  • Review of test log
  • Analysis of video (if relevant)
  • NetLife Research writes a report containing descriptions of user problems and suggested solutions
  • We require around seven working days from testing to delivery of our report.

Report delivery

  • A straightforward and fully illustrated report is delivered to the client.

Presentation and discussion of results

  • We sit down with the client and work through the report findings. It is vital that the client decision makers are present at the meeting.
  • In general, we will run a workshop at the client’s offices 2-3 days following delivery of the report.