Public services
A common feature among the public bodies that we advise is that their target user groups include ”everyone”. The problem is that when you are targeting all users, all your content becomes equally important (and looked at the other way, also equally unimportant).
We have extensive experience of helping public bodies provide effective, user focused access to their services.
What can we help you with?
- guiding you through a user-centred design process
- identifying the needs and demands of your target user groups
- making the right strategic choices
- structuring content and functionality
- making conceptual choices to ensure that you succeed
- usability testing your existing solution or prototype